| 13h00 - 13h30 | Networking Coffee |
| 13h30 - 13h40 | Introduction Moderator Alea Fairchild: Boston University |
| 13h40 - 14h05 | BeCommerce Label Carine Moitier: BeCommerce |
| 14h05 - 14h30 | Global logistics service provider Dries De Love: Katoen Natie |
| 14h30 - 14h55 | What makes them buy ? Peter Bressinck: Ekomurz |
| 14h55 - 15h20 | Key points for checkout optimisation Cis Scherpereel: Indie Group |
| 15h20 - 15h40 | Networking Coffee break |
| 15h40 - 16h05 | How to maximize your online sales through payment services ? Michael Van Gijseghem: Ogone |
| 16h05 - 16h30 | Legal Issues Matthias Dobbelaere: MyLex |
| 16h30 - 16h55 | Success Story Frederik Torresan: PrintDeal |
| 16h55 - 17h20 | An unexpected cross-border e-commerce adventure. Ilse Van Dyck: Newpharma |
| 17h20 - 17h30 | Closing Moderator Alea Fairchild: Boston University |
| 17h30 - 18h00 | Networking Session |