Digital transformation as a lever for modernising the Belgian railways

The history of our ‘national railway company’ dates back to one of the previous industrial revolutions. But even for this ‘old’ Belgian institution, the digital revolution represents a unique lever to reinvent itself and to accelerate its transformation to a modern, high-performance company. This presentation provides an honest, first-hand report, ‘from the trenches’, on the search for a digital vision and strategy, starting from the commercial function.