Telenet’s strategy of ‘Omnichannel with a digital first mindset’, requires a very quick and hands-on approach within the eSales & eCare domain while not impacting the overall omnichannel approach of the company. In this session, Femke will explain how Telenet manages to combine agility and scalability while putting their customers first and safeguarding the overall omnichannel strategy.
Femke Mussels, eSales & eCare manager at Telenet Group, has over 10 years of working experience within large corporations such as Siemens Business Services, HP and currently Telenet Group. However, she is also a co-founder of the start-up angel.me. As someone with an entrepreneurial spirit within a large corporation, she is perfectly placed to shed some light on how to combine agility with scalability within Telenet Group.