How SNCB made a digital shift of 30% in just 1 year !
The fabulous story of the digital shift growth that we have achieved in a year's time (+ 30%!) Despite the traditional difficulties that all other large companies face by investing in skilled human capital thanks to a management that supported the need for substantial digital investment and without whom this shift would simply not have been possible. We have plenty of examples of excellent in-house work where we always put the customer first and as a result we achieved results that we can rightly be proud of.
How can we stay optimistic in times of exponential changes? How can we use technology to create a positive future?
How can we stay optimistic in times of exponential changes? How can we use technology to create a positive future? In his keynote "The world is round" Jo Caudron will introduce a holistic framework on how we can interpret the changes at hand and how this will affect the future of mobility, the future of how we live and how we move around.The future of how we work, live and move around are tightly intertwined. These 3 forces, each with their own perfect storm, will create a metastorm that will bring about a huge transformation in our society.
Marketing in the era of Internet of Things (IoT) and Machine Learning (ML)
Imagine a world where your fridge does the grocery shopping and your car pays the utilities bill... It sure sounds crazy, but is it really?
In this inspiration session, we'll discover how Internet of Things, Artificial Intelligence and Automation will come together in our daily lives and how it will disrupt our marketing and sales models. Unlike many of these visionary good news shows, we'll also pay attention to the other side, e.g. what happens when your self-driving Uber gets hacked?
How to create a company culture that entrusts employees to innovate and drive growth.
Along with digital transformation is coming a wave of change that will deeply change the way we work and make it almost unrecognizable to our business leaders. On the same time, enterprises are facing a tough competitive environment. New trends and technologies require companies to continuously innovate to stay at the forefront. How to create a company culture that will entrust employees to spark innovation and drive growth?
How can we digitalise customer service without impacting customer experience and devaluing the brand
We all know the advantages of replacing people with ChatBots, Apps, Virtual agents but done badly digitalizing could seriously deteriorate your customer experience and impact your brand. This is the story of how Europ Assistance is trying to find the right human/AI mix!